Frequently Asked Questions — Enterprise

I was invited but see no course.

Membership is created centrally. Contact your course administrator if you see no course after logging in — they can check the assignment in OpsDesk.

Can I change my role?

No. In an Enterprise account the role is fixed as "Enterprise" and cannot be changed.

How do I become an Enterprise customer?

Via "Request non-binding quote" in the app (plan comparison or My Account). Alternatively, via the contact details in the Imprint.

How do students join a course?

Students receive an email invitation containing a personal code (EDU-…) and a sign-up link. Opening the link, creating the account, and confirming the email enrols the student into the course automatically — the code is redeemed in the background once the account is active. Full walkthrough: Joining a Course.

What is the difference between a course admin and a student?

The course admin (Owner or Admin) can move members between courses, reorder courses, and has visibility of all course participants. Teachers and students see the course structure read-only; students access their course and the assigned content. Creating courses and setting seat limits is handled by the organisation's administrator. See Roles.

Where can I see my students' progress?

The per-student progress display is still being built. This page will be updated once live data is available.